Privacy Policy

Effective Date: Sept 24, 2026

Introduction

Flight Test Center of Excellence Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, use our services, or interact with us.

This policy is intended to comply with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.

Contact Information

The person responsible for the protection of personal information is:

Privacy Officer
Irene Iakovenko / HR Director
Flight Test Centre of Excellence Inc.
50 Chemin de la Rabastalière est, suite 23A
Saint-Bruno-de-Montarville QC J3V 2A5
privacy@certcentercanada.com
450-441-6464

If you have questions about this Privacy Policy or our privacy practices, please contact us using the information
above.

Personal Information We Collect

Depending on your interactions with us, we may collect:

Information You Provide:

  • Name
  • Email address
  • Telephone number
  • Mailing address
  • Company name
  • Payment and billing information
  • Information included in forms or communications

Information Collected Automatically

We will request information if needed.

Information from Third Parties

We may receive information from service providers, business partners, payment processors, or publicly available
sources where permitted by law.

Why We Collect Personal Information

We collect personal information for the following purposes:

  • To provide products and services
  • To communicate with customers and prospects
  • To process transactions and payments
  • To respond to inquiries and support requests
  • To manage accounts
  • To improve our website and services
  • To send marketing communications where allowed by law
  • To comply with legal and regulatory obligations
  • To protect against fraud and security threats

We will only collect personal information for purposes that are identified and legitimate.

Consent

By providing personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy. \Where required by law, we will obtain explicit consent before collecting, using, or disclosing sensitive personal information.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer.

Cookies and Similar Technologies

We respect and protect the privacy of our clients, employees, suppliers, and website visitors. Our practices comply with
Quebec’s Law 25 and are designed to safeguard personal information through appropriate security and confidentiality
measures. This site uses essential cookies only and does not store any customer or visitor information.

Disclosure of Personal Information

We may share personal information with:

  • Cloud hosting providers
  • IT and security providers
  • Payment processors
  • Marketing service providers
  • Professional advisors
  • Government authorities when required by law

We require service providers handling personal information on our behalf to protect it and use it only for authorized
purposes.

Transfers Outside Quebec or Canada

Personal information may be stored or processed outside Quebec or Canada by our service providers.
When transferring personal information outside Quebec, we implement appropriate safeguards and assess privacy risks as
required by applicable law.

Security Measures

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information
against:

  • Unauthorized access
  • Loss
  • Theft
  • Disclosure
  • Modification
  • Improper use

Examples may include restricted access controls, encryption, secure networks, and employee training.

Retention and Destruction

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to
comply with legal obligations.

When personal information is no longer required, it is securely destroyed or anonymized in accordance with applicable
legal requirements.

Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent
  • Request deletion where permitted by law
  • Request information about how your data is used
  • Request portability of your personal information where applicable

To exercise any of these rights, please contact our Privacy Officer.

Automated Decision-Making

If we use technology that makes decisions based exclusively on automated processing of personal information, and such
decisions have a significant impact on an individual, we will provide the information required by applicable law and
explain how the individual may request additional information or review.

Privacy Incidents

If a privacy incident presenting a risk of serious injury occurs, we will take the steps required by applicable law,
including notifying affected individuals and relevant authorities where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website along with a revised effective date. Material changes will be
communicated where required by law.

How to Submit a Complaint

If you believe your personal information has been handled improperly, you may contact our Privacy Officer using the
contact information provided above.

You may also have the right to submit a complaint to the Commission d’accès à l’information du Québec (CAI).